Service Desk Specialist
اسنپ مارکت
- حداقل سابقه کار
- مهم
- موقعیت مکانی
- تهران
- نوع همکاری
- تمام وقت
- خدمت سربازی
- مهم نیست
مهارت های موردنیاز
- ICT
- +NETWORK
- Service Desk
We are seeking a customer-focused Service Desk Specialist to provide remote and on-site IT support across our store locations, ensuring reliable IT equipment, network connectivity, and daily operations.
Main Responsibilities
- Provide first-line technical support to users via phone, email, and the ticketing system
- Diagnose and resolve hardware, software, peripheral, and network issues promptly; escalate unresolved cases
- Record issues and resolutions, maintain technical documentation and the service catalog, and recommend process improvements
- Conduct periodic and as-needed store visits for troubleshooting, maintenance, and IT support
- Configure, maintain, and troubleshoot routers, switches, and wireless access points
- Coordinate with ISPs and internal teams to resolve internet, connectivity, and IT infrastructure issues
Main Requirements
- Strong hardware, software, and peripheral troubleshooting skills, including complex issues, through remote and on-site support
- Familiarity with Active Directory administration, including user creation/removal, password resets, account unlocks, OUs, and group memberships
- Solid understanding of TCP/IP, IP addressing, subnetting, routing, DHCP, DNS, NAT, and network troubleshooting
- Hands-on experience with network equipment, including basic configuration, routing, firewall rules, and connectivity troubleshooting
- Strong problem-solving, communication, and customer service skills, with accurate ticket tracking
- Willingness and ability to travel between store locations, including other cities when requiredin
درباره شرکت
Snapp Market, the largest online supermarket holding company in Iran, encompasses a range of diverse services in the supermarket industry. These services include Hyper Line, our online supermarket service offering scheduled delivery, Express Line, our fast delivery online supermarket service, Smart Line, our online chain supermarket service (Dark Store), and Market Pro Line, our wholesale supply service. These services have been designed and implemented with the aim of integrating operations, creating synergies, and providing a better shopping experience for our users.
The organization's core values lie in intelligence, dynamism, and reliability in delivering online supermarket services, driven by a team of over a thousand dedicated professionals.
Snapp Market, the largest online supermarket holding company in Iran, encompasses a range of diverse services in the supermarket industry. These services include Hyper Line, our online supermarket service offering scheduled delivery, Express Line, our fast delivery online supermarket service, Smart Line, our online chain supermarket service (Dark Store), and Market Pro Line, our wholesale supply service. These services have been designed and implemented with the aim of integrating operations, creating synergies, and providing a better shopping experience for our users.
The organization's core values lie in intelligence, dynamism, and reliability in delivering online supermarket services, driven by a team of over a thousand dedicated professionals.
