Customer Implementation & Operations Specialist
توسن تکنو
- سطح ارشدیت
- کارشناس ارشد
- موقعیت مکانی
- تهران
- ساعت کاری
- شنبه تا چهارشنبه ساعت 8 الی 17
At Artin, we are looking for a Customer Implementation & Operations Specialist who can translate customer needs and domain knowledge into actionable processes, scenarios, and configurations—supporting our clients every step of the way from initial data collection to testing, deployment, and effective adoption. This role is an ideal fit for someone with an analytical mindset, a process-driven approach, and a strong passion for practical AI applications in business.
(Responsibilities):
- Follow up with clients to gather required domain knowledge, documentation, data, and approvals.
- Extract, analyze, and document business processes based on customer information and sign-offs.
- Structure, register, and implement approved knowledge bases, scenarios, and responses within Artin’s solutions.
- Prepare and finalize solution configurations and translate customer needs into clear, actionable specifications for the technical team.
- Plan and coordinate testing and pilot phases in collaboration with the customer and technical team, log results, and follow up on issue resolution.
- Monitor effective customer adoption post-deployment and identify potential barriers to utilizing the solution.
- Collaborate with Sales, Product, and Technical teams to enhance the overall customer experience and maintain strong client relationships.
- Identify recurring customer needs and turn project learnings into standardized, reusable patterns, templates, and configurations.
(Requirements):
- Strong analytical and process-oriented mindset with the ability to turn ambiguous customer needs into clear processes, scenarios, and documentation.
- Proficiency in documentation, test scenario design, and working with digital tools and software systems.
- Strong operational discipline, persistent follow-through, and the ability to coordinate simultaneously with external clients and internal teams.
- Effective customer communication skills with the ability to manage issues and drive them to resolution.
- High learnability and a genuine interest in AI technologies and their business applications.
Nice to Have:
- Familiarity with APIs, CRM systems, contact centers, and customer service workflows (deep programming knowledge is not required).
- Previous experience in software implementation, business analysis, Customer Onboarding, or Customer Success.
- Experience working with SaaS products, enterprise solutions, or AI-powered products.
Benefits
- Complementary Health Insurance.
- Employee Loans and Welfare Facilities.
- Learning and Professional Development Budget.
- Flexible Working Hours.
- Professional and Learning-Oriented Work Environment.
- Organizational Gifts and Celebrations.
- Access to Café.
- Lunch Allowance.
