Site Reliability Engineer (SRE)

We are seeking a Site Reliability Engineer (SRE) to ensure the availability, stability, performance, and reliability of enterprise infrastructure and services. The role focuses on continuous monitoring, incident detection and response, troubleshooting, service health management, and operational automation.
The successful candidate will work in a shift-based operational team, monitor critical systems and services, respond to infrastructure alerts, coordinate incident resolution, and ensure smooth service operations through established procedures and escalation processes.
Key Responsibilities
Monitoring and Service Operations
Monitor the health, availability, and performance of infrastructure, applications, networks, and critical services.
Operate monitoring and observability platforms such as Prometheus, Grafana, Zabbix, Nagios, or similar tools.
Monitor system metrics, resource utilization, service availability, and application performance.
Investigate alerts, identify anomalies, and perform initial troubleshooting.
Monitor centralized logs and correlate events to identify potential service disruptions.
Ensure continuous monitoring and operational coverage during assigned shifts.
Incident Management and Response
Detect, acknowledge, investigate, and respond to infrastructure and service incidents.
Perform initial diagnosis and identify potential root causes of service failures.
Follow incident management procedures, operational runbooks, and escalation matrices.
Coordinate with infrastructure, DevOps, network, security, and application teams to resolve incidents.
Escalate critical incidents according to defined SLAs and severity levels.
Maintain incident timelines, investigation records, and shift handover reports.
Participate in post-incident reviews and support root cause analysis.
Infrastructure and Service Reliability
Monitor Linux/Windows servers, virtual machines, databases, network services, and containerized environments.
Monitor Kubernetes clusters and application workloads where applicable.
Identify performance bottlenecks, resource exhaustion, and service degradation.
Perform routine operational tasks, health checks, and service validation.
Support backup monitoring, scheduled maintenance, and disaster recovery procedures.
Identify recurring incidents and recommend preventive improvements.
Automation and Continuous Improvement
Required Technical Skills
Good knowledge of Linux and Windows administration.
Understanding of networking fundamentals, including TCP/IP, DNS, HTTP/HTTPS, and load balancing.
Experience with monitoring tools such as Prometheus, Grafana, Zabbix, or Nagios.
Familiarity with centralized logging solutions such as ELK/EFK Stack or Loki.
Understanding of infrastructure components, virtualization, servers, storage, and databases.
Familiarity with Docker and Kubernetes is an advantage.
Understanding of incident management, troubleshooting, escalation, and SLA concepts.
Basic scripting skills in Bash or Python.
Familiarity with ITSM and ticketing platforms such as ServiceNow or Jira Service Management.
Qualifications and Experience
Bachelor's degree in Computer Science, IT, or a related field, or equivalent practical experience.
1 year of experience in IT operations, system administration, infrastructure monitoring, or SRE.
Practical experience monitoring and troubleshooting enterprise infrastructure.
Experience with monitoring and alerting platforms is preferred.
Previous experience in NOC, SOC, or 24/7 operational environments is an advantage.
Professional Competencies
Strong troubleshooting and analytical skills.
Ability to work under pressure and respond effectively to critical incidents.
High attention to detail and sense of responsibility.
Strong communication and teamwork skills.
Ability to follow operational procedures and work independently during assigned shifts.
Willingness to work rotational shifts, including nights, weekends, and public holidays.
Strong commitment to service availability and operational discipline.
Key Performance Indicators (KPIs)
Compliance with incident acknowledgment and response SLAs.
Service availability and infrastructure monitoring coverage.
Mean Time to Acknowledge (MTTA) and Mean Time to Resolve (MTTR).
Accuracy of incident identification and initial troubleshooting.
Quality of shift handovers and operational reports.
Effectiveness of incident escalation and coordination.
Reduction of recurring incidents and operational issues.
Monitoring alert accuracy and reduction of unnecessary alerts.
Compliance with operational procedures and scheduled health checks.