Senior Project Change Management Specialist

About Behsa:
Behpardaz Hamrah Samaneh Aval, a subsidiary of Hamrah Aval, is a leading company in the field of information technology and digital solutions. We are seeking a motivated, analytical, and results-driven professional to join our Sales and Marketing team and contribute to the company’s growth and market expansion.

Job Description:

• Monitor and control scope, schedule, cost, resources, deliverables, and project KPIs.
• Prepare and maintain project plans, WBS, milestones, and project schedules.
• Track and analyze progress, delays, dependencies, risks, issues, and action items.
• Manage change requests from registration and impact assessment through approval, implementation, and closure.
• Assess the technical, security, business, and operational impacts and risks of critical and high-risk changes.
• Monitor change implementation, compliance with approved plans, success rates, schedule deviations, and rollback requirements.
• Coordinate with change owners, technical teams, business, PMs, and operational teams, and facilitate resolution of cross-functional conflicts.
• Participate in CAB meetings, prepare change documentation, and present impact assessments and recommendations.
• Manage ticketing, workflow, change management, and IT service management processes in line with ITIL principles.
• Prepare management reports, dashboards, and data-driven insights using tools such as Jira, Confluence, MS Project, Excel, and Power BI.
• Analyze business processes and translate business needs into business and functional requirements.
• Follow up on meeting decisions and action items to ensure timely closure.

Qualifications:

• Bachelor’s degree in Industrial Engineering, Computer Science, IT, or a related field.
• Proven experience in project and/or change management.
• Strong knowledge of project planning, WBS, scheduling, risk, issue, dependency, and change management.
• Familiarity with ITIL and IT service management.
• Hands-on experience with Jira, Confluence, MS Project, Excel, and/or Power BI.
• Strong analytical, problem-solving, documentation, and reporting skills.
• Excellent stakeholder management and cross-functional communication skills.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.

What We Offer:

• A dynamic and professional work environment
• Competitive salary and benefits
• Flexible working hours
• Opportunities for growth and learning