Enterprise Business Services Support Engineer (Vendor)

خدمات ارتباطی ایرانسل

سطح ارشدیت: کارشناس
موقعیت مکانی: تهران - هروی
نوع همکاری: تمام وقت
ساعت کاری: Shift worker
خدمت سربازی: معافیت یا انجام شده

مهارت های موردنیاز

انگلیسیبالاتر از متوسط ۷۰٪

Monitor enterprise services to ensure smooth operation with acceptable KPIs based on agreed Service Level Agreements (SLA), while improving service quality, availability, and measurement.
Liaise and follow up with Core PS, GiLAN, and TX/Access to ensure enterprise services are operated according to the world’s best practices under the supervision and responsibility of the mentioned teams.
Utilize analytical and troubleshooting skills to analyze PS- and CS-related incidents; correlate KPIs, alarms, traffic behavior, and customer symptoms; identify the probable fault domain; and drive the issue toward resolution.
Interface across the company with Enterprise Business, Customer Relationship, Marketing, Network, and ITS to ensure all customer queries are addressed based on SLA and enterpََrise services run correctly.
Follow up closely and be active in related channel groups to push respective vendors and stakeholders to get results promptly.
Execute E2E follow-up and escalations on technical issues related to Enterprise Business and wholesale sections, and operational issues/failures/capacity of services for rectification.
Monitor the SLA as agreed on the Managed Services and customers’ side.
Collect and update the enterprise business service customers’ database and service flow, and ensure all databases/topologies are updated and aligned with the network data.
Develop automated and effective service support for enterprise business, and analyze any impact on enterprise business services to identify and escalate bottlenecks.
Prepare regular, comprehensive reports on the progress and activities of the enterprise business service, tracking and monitoring cases, forecasting enterprise business services network utilization and dimensioning, and related matters.
Research, define, specify, and integrate operational requirements for new Enterprise Business services and technologies.

درباره شرکت

از زمان دریافت مجوز ارائه خدمات ارتباطات راه دور در سال1383، به عنوان شرکت نوآور و پویای ایران، با هدف ارائه خدماتی در سطح جهانی، با قدرت گام برداشته ایم و در تجهیز مشترکان خود با سریع ترین و گسترده ترین شبکه اینترنت کشور پیشگام بوده ایم. اولین شبکه TD-LTEو اولین شبکه 4G/LTE در ایران توسط ایرانسل راه اندازی شد تا تجربه اینترنت همراه و ثابت را برای ایرانیان متحول کند.
ما با اتصال بیش از 45 میلیون نفر در ایران تا امروز، در ارائه دنیایی از خدمات دیجیتالی جدید و جسورانه به مشتریان خود پیشرو بوده ایم.