Information Technology Support Specialist

• Provide daily technical support to users, handle technical tickets, and support systems, devices, software, peripheral devices, and audiovisual systems.

Qualifications and Requirements

• Hold a university degree in Information Technology or any related technical discipline.
• Preferably have at least one year of practical experience in technical support.
• Knowledge of Windows operating systems and Microsoft Office applications.
• Ability to install software and resolve users’ daily technical problems.
• Ability to set up and connect printers and peripheral devices.
• Familiarity with Helpdesk Ticketing Systems.
• Knowledge of Active Directory.
• Familiarity with audiovisual systems.
• Ability to work outside official working hours whenever required by the company.
• Ability to work outside the company’s premises whenever required by the nature of the work.
• Assist in implementing information security policies.
• Support digital transformation.