SRE Monitoring Engineer
مدیریت فناوری اطلاعات و ارتباطات وصل
- حداقل سابقه کار
- مهم
- موقعیت مکانی
- تهران
- نوع همکاری
- تمام وقت
- خدمت سربازی
- مهم نیست
About the Role
We are looking for a technically strong SRE / Monitoring Engineer to join our Support & Monitoring team and help us evolve toward a more mature Site Reliability Engineering model.
Our team is responsible for monitoring and operational support across multiple production services and projects. The goal of this role is to improve observability, incident response, automation, troubleshooting capability, and the overall technical maturity of the team.
This position is ideal for someone who enjoys solving production issues, improving monitoring systems, automating repetitive tasks, and building better operational processes.
Responsibilities
We are looking for a technically strong SRE / Monitoring Engineer to join our Support & Monitoring team and help us evolve toward a more mature Site Reliability Engineering model.
Our team is responsible for monitoring and operational support across multiple production services and projects. The goal of this role is to improve observability, incident response, automation, troubleshooting capability, and the overall technical maturity of the team.
This position is ideal for someone who enjoys solving production issues, improving monitoring systems, automating repetitive tasks, and building better operational processes.
Responsibilities
- Design, improve, and maintain monitoring and observability solutions
- Work with Grafana, Zabbix, Prometheus, and related monitoring tools
- Build and improve dashboards for critical services
- Design meaningful alerts and reduce alert noise
- Monitor APIs, endpoints, applications, and infrastructure components
- Troubleshoot production incidents and service degradation
- Analyze logs and perform initial root cause investigation
- Troubleshoot Linux and network-related issues
- Investigate API, HTTP status code, authentication, token, and connectivity issues
- Collaborate with Infrastructure, DevOps, Development, Database, and other technical teams during incidents
- Help define and improve incident management processes
- Create and maintain runbooks for recurring incidents
- Participate in Root Cause Analysis and Postmortem activities
- Identify repetitive manual tasks and automate them
- Develop internal automation using Python, Bash, or similar tools
- Help improve reporting, alerting, and operational workflows
- Help improve service reliability and reduce MTTR
- Transfer technical knowledge to Support and Monitoring team members
- Help selected team members grow toward Technical Support and Junior SRE responsibilities
Required Skills
- Strong Linux troubleshooting skills
- Good understanding of networking concepts such as:
- TCP/IP
- DNS
- HTTP/HTTPS
- SSL/TLS
- Connectivity troubleshooting
- Hands-on experience with one or more monitoring and observability tools, such as:
- Grafana
- Prometheus
- Zabbix
- Alertmanager
- Blackbox Exporter
- Experience with REST APIs
- Familiarity with tools such as curl and Postman
- Ability to analyze logs and troubleshoot production services
- Understanding of HTTP status codes, authentication, tokens, and API keys
- Familiarity with Docker
- Scripting ability with Python or Bash
- Familiarity with Git
- Understanding of incident management and root cause analysis
Nice to Have
- Experience with Ansible
- Familiarity with Nginx, Load Balancers, and Reverse Proxies
- Experience working with databases, Redis, or message queues
- Understanding of SLI, SLO, SLA, and Error Budget concepts
- Previous experience in SRE, DevOps, NOC, Technical Support, or Production Operations environments
- Basic to intermediate understanding of Kubernetes concepts
Personal Skills
- Strong troubleshooting and problem-solving mindset
- Strong ownership and responsibility
- Ability to remain structured during production incidents
- Good documentation skills
- Ability to communicate effectively with different technical teams
- Interest in automation and continuous improvement
- Willingness to share knowledge and mentor less technical team members
- Ability to identify technical gaps and propose improvements proactively
- Ability to work independently without relying entirely on predefined tasks
What We Expect from This Role
We are looking for someone who can help us move from a traditional Monitoring / Support model toward:
Monitoring + Technical Support + Reliability Engineering
The person in this role should help the team:
We are looking for someone who can help us move from a traditional Monitoring / Support model toward:
Monitoring + Technical Support + Reliability Engineering
The person in this role should help the team:
- Detect incidents earlier
- Improve troubleshooting capability
- Build better monitoring and alerting
- Reduce unnecessary escalations
- Automate repetitive operational work
- Build technical runbooks and knowledge bases
- Improve incident response
- Improve visibility into service health
- Develop stronger technical capabilities inside the Support team
درباره شرکت
ما آینده رو دنبال می‌کنیم
در این مسیر با همکارانی متخصص، خلاق، ایده پرداز و پر تلاش همراه شدیم و با برنامه‌ریزی بلند مدت و تفکری متفاوت خود را برای ورود به بازارهای بین المللی آماده می کنیم.
این طرز فکر نامحدود به ما کمک کرده که محصولات، راه‌حل‌ها و پلتفرم‌هایی را برای ارائه خدمات خاص به مشتریانمان فراهم کنیم.
ما آینده رو دنبال می‌کنیم
در این مسیر با همکارانی متخصص، خلاق، ایده پرداز و پر تلاش همراه شدیم و با برنامه‌ریزی بلند مدت و تفکری متفاوت خود را برای ورود به بازارهای بین المللی آماده می کنیم.
این طرز فکر نامحدود به ما کمک کرده که محصولات، راه‌حل‌ها و پلتفرم‌هایی را برای ارائه خدمات خاص به مشتریانمان فراهم کنیم.
