Credit Control and Collections Manager

Job Description

We are looking for a proactive and results-driven Credit Control & Collections Manager to lead our credit and receivables function and support the sustainable growth of our business.

Main Responsibilities:

Evaluate the creditworthiness of new and existing customers by analyzing financial statements, payment histories, and credit bureau reports.

Assign appropriate credit limits and payment terms for each customer based on risk assessments, in coordination with Sales and Finance teams.

Create, update, and enforce credit policies and procedures to optimize risk management and ensure regulatory compliance.

Continuously monitor accounts to identify high-risk customers and take preventive actions.

Oversee the entire collections process, including phone calls, written reminders, and negotiation of payment plans.

Regularly review aging reports and proactively pursue overdue accounts with targeted follow-up actions.

Handle customer disputes or billing inquiries by coordinating with Sales and Customer Service teams to resolve issues swiftly.

When necessary, coordinate legal actions, refer accounts to the Legal Department, or propose write-offs for uncollectible debts.

Identify, evaluate, and propose solutions to mitigate risks arising from credit sales.

Ensure all activities adhere to national and industry-specific laws and regulations related to debt collection.

Prepare and present regular reports on accounts receivable status, including key metrics such as Days Sales Outstanding (DSO), aging reports, and bad debt ratios.

Lead, coach, train, and evaluate the performance of the credit control and collections team, fostering a high-performance culture.

Work closely with Sales, Finance, Legal, and Operations teams to align credit strategies with overall business objectives.

Requirements:

Bachelor’s degree, preferably in Business/Commerce Administration or Finance/Accounting.

Minimum 10 years of experience in Credit Control and Accounts Receivable, including at least 5 years in a managerial position, preferably in the Food Industry.

Proficiency in MS Office, especially Excel.

Experience with ERP systems such as Sage.

Competencies:

Analytical & problem-solving

Communication & negotiation

Continuous improvement

Driving performance

Attention to detail