استخدام Senior Sales Manager
اِتِ
- موقعیت مکانی
- تهران
- نوع همکاری
- تمام وقت
- خدمت سربازی
- مهم نیست
Sales Manager
ETE Shop · Tehran · Full-time · On-site
ETE Shop · Tehran · Full-time · On-site
About ETE Shop
ETE Shop is a cross-border e-commerce brand that imports international fashion, footwear and beauty brands for Iranian customers. We sell through a 200k-follower Instagram page and our website, and handle over 15,000 customer conversations every month.
ETE Shop is a cross-border e-commerce brand that imports international fashion, footwear and beauty brands for Iranian customers. We sell through a 200k-follower Instagram page and our website, and handle over 15,000 customer conversations every month.
About the role
Most of those conversations never become orders. The Sales Manager owns the part of the business that turns conversations into revenue: the sales strategy, the team, the CRM, the follow-up process and the handoff between our AI assistant and human agents. You report directly to the CEO and have full authority over how the sales function is designed and run.
Most of those conversations never become orders. The Sales Manager owns the part of the business that turns conversations into revenue: the sales strategy, the team, the CRM, the follow-up process and the handoff between our AI assistant and human agents. You report directly to the CEO and have full authority over how the sales function is designed and run.
Responsibilities
Strategy
- Map every lead entry point (Instagram DMs, WhatsApp, website, other channels) and how leads currently flow and leak
- Design the sales strategy: lead qualification criteria, channel handling rules, follow-up cadence, AI-to-human handoff, upsell and repeat-purchase approach
- Define the processes and metrics required to execute the strategy
Tools and team
- Specify and set up the CRM pipeline: stages, tagging, automations and reporting
- Assess the current sales agents against the strategy and recruit the people needed to execute it
- Build sales scripts, objection handling and upsell/cross-sell playbooks
- Design the team’s incentive structure
- Train the team on the new process and tools
Execution and ownership
- Own three numbers and report on them every week from system data: lead-to-purchase conversion rate, average order value, and repeat-customer share of revenue
- Run the daily operation of a team of 18–22 sales agents and ensure no qualified lead goes unanswered
- Coach agents, run weekly performance reviews and lost-deal reviews
- Identify where leads leak in the funnel and fix it
- Report weekly to the CEO: status on the numbers, blockers, and what you need
Requirements
- Minimum 5 years of experience managing a B2C sales team of 6 or more direct reports
- You have built a sales process or team from scratch, or rebuilt a broken one, and can describe before and after
- Proven ownership of a revenue or conversion target, with numbers you can show
- Hands-on CRM experience: you have designed or restructured a pipeline, not only used one
- Comfortable reading funnel data and making decisions from it
- Able to hire, coach and, when necessary, replace people
- Full-time, on-site availability in Tehran
Nice to have
- Experience with Instagram, WhatsApp or other chat-based sales
- Experience managing AI-assisted customer conversations
- Background in fashion, beauty or consumer goods
What we offer
- Direct line to the CEO and real decision-making authority over the sales function
- The mandate and budget to build the team you need
- Base salary plus commission tied to the three numbers above
- Weekly 15-minute check-in instead of daily supervision
- A fast-moving company where results are visible within weeks
