We are looking for a motivated Software Service Engineer to join our team and contribute to the development, testing, and deployment of telecom software solutions. This role offers hands-on experience in real-world projects, exposure to telecom technologies, and mentorship from industry experts.
- Provide software service engineering support for telecom software systems, including incident resolution, defect testing and deployment, and performance troubleshooting.
- Participate in system upgrades, patches, and change implementations according to maintenance plans and CR processes.
- Monitor system health, analyze query performance bottlenecks, and implement tuning recommendations (index optimization, SQL review, resource isolation).
- Support business continuity operations including traffic control, priority management, and emergency recovery.
- Collaborate with customer teams on E2E issues and coordinate with them to resolve issues.
- Maintain technical documentation, runbooks, and a knowledge base for recurring issues and resolutions.
Requirements
- Bachelor's degree or above in Computer Science, Software Engineering, Information Technology, or a related field. Master's degree preferred.
- Experience with Linux and SQL-based databases and/or administration.
- Network knowledge including OSI model and IP.
- Integrations: working with APIs including SOAP and JSON.
- Understanding of telecom software domain concepts (billing, rating, order management, customer lifecycle).
- Understanding of high availability, disaster recovery, and business continuity planning principles.
- Ability to work in shift rotation and provide on-call/on-site support during critical/major periods.
- Minimum 1 year of experience in the software domain or valuable and practical project engagement during college, preferably in the telecom software domain.
- Prior experience in large-scale software system operations is highly desirable.
- Interest and knowledge in the telecom industry and business is a plus.
- Strong problem-solving skills and eagerness to learn.
- Good communication and teamwork abilities.