IT ERP Engineer

Roles & Responsibilities
• Monitor and evaluate the performance of outsourced partners against SLAs.
• Ensure that outsourcing partners from whom MTN Irancell has procured operational services deliver services as per service level agreements.
• Support the delivery of IT-related projects (new systems implementations and existing systems’ enhancements) either as an appointed project manager or subject matter expert, in addition to operations management.
• Work with outsourcing partners to ensure they put enhancements and changes into production in line with business requirements and the change management process.
• Be responsible for the functional and operational management of enterprise application performance (monitoring, measuring, adjusting, and reporting).
• Monitor overall application performance and required services that support business partners as required.
• Provide discipline and develop solutions/action plans to support MIS strategy.
• Follow policies, processes, and procedures to coordinate the environment (enterprise applications, databases, and operating systems).
• Control SLAs with internal customers (business units) and suppliers/vendors to ensure timely resolution of problems and issues.
• Measure managed services partners’ output, compare results with SLAs, and prepare related reports.
• Contribute to identifying and implementing systems enhancements and new systems/applications.
• Handle daily queries, incidents, requests, and faults related to enterprise applications.
Education
• Bachelor’s degree in Information Technology, Business Management, or related.
Experience
• Minimum of 3 years of experience in ITS environments, especially Revenue Assurance System and CDR Management Systems; with experience in supervising/managing others.
• Experience working in a medium to large organization.
• Exposure to typical mobile telecommunication applications and processes.
• Experience in CI/CD implementation.
• Experience in application development is an advantage.