کارشناس تجربه و موفقیت مشتریایویز
درباره موقعیت شغلی
درباره شرکت
سطح ارشدیت
نوع همکاریRole Overview:
We’re looking for a to support our growing network of professionals and help them get the most out of our platform.
You’ll be their main point of contact, guiding them through onboarding, answering questions, and building lasting relationships.
This role combines relationship management, hands-on support, and proactive follow-up to create a smooth experience from day one.
Key Responsibilities:
- Guide new users through onboarding, profile completion, and account setup.
- Help users understand platform features, workflows, and guidelines.
- Build strong relationships through regular communication and proactive check-ins.
- Respond to questions and coordinate with internal teams to resolve account, scheduling, and payment issues.
- Track open requests and follow up to ensure timely resolution.
- Monitor engagement, identify barriers to participation, and reconnect with inactive users.
- Gather feedback and share actionable suggestions with the product and operations teams.
- Maintain accurate records of interactions, requests, and follow-ups in the CRM.
- Help improve onboarding materials, help resources, and support processes.
Requirements:
- Relevant experience in customer success, account management, customer support, or partner relations.
- Fluency in English, both written and spoken, with the confidence to lead onboarding calls and communicate with international professionals.
- Strong interpersonal skills and the ability to build trust with people from different professional and cultural backgrounds.
- Excellent organizational skills and attention to detail.
- A proactive approach to problem-solving and consistent follow-through.
- Ability to manage multiple accounts, prioritize requests, and set clear expectations.
- Empathy and sound judgment when handling concerns or sensitive conversations.
- Familiarity with CRM systems, task management tools, and online meeting platforms.
- Ability to work independently and adapt to an evolving startup environment.
Nice to Have:
- Proficiency in additional language beyond English.
- Experience working with digital platforms, online marketplaces, or SaaS businesses.
- Experience supporting an international user base.
- Experience improving onboarding, engagement, or retention processes.
What Success Looks Like:
- New users complete onboarding and become active on the platform.
- Users feel informed, supported, and confident navigating the platform.
- Questions and issues are resolved promptly, with clear communication throughout.
- Engagement and retention improve through proactive relationship management.
- User feedback leads to practical improvements in the product and support experience.
درباره شرکت
The Story Behind the Formation of Eways
The official launch of Eways dates back to 2013 (1392 in the Iranian calendar), but the groundwork and planning for this path had begun years earlier. The initial concept for Eways was drafted in late 2009 (1388), and its development process began in 2011 (1390). Eways’ first platform was a registration system for customers and partners, and during 2009 and 2010, over 1,000 stores signed up.
Interestingly, Eways initially started as a personal project. A while later, it was defined as one of the services under the umbrella of "Tehran Internet" company. In 2012 (1391), the project partners decided to develop it as an independent startup. This marked the founding of the core of Eways as we know it today.
The version of the Eways dashboard currently in use was designed and launched in 2013 (1392). On October 24, 2013 (2nd of Aban 1392), with the registration of the first transaction, Eways was officially born—with an independent identity and ambitious goals. In its first year, Eways operated on an affiliate model. In 2014 (1393), it entered the B2B sales market.
At the beginning, there were doubts about the project’s success. However, time proved that the startup was on the right path. From 2015 to 2018 (1394 to 1397), Eways focused on B2B sales in the field of top-up and internet services. But the major turning point came in 2018 (1397), when Eways launched the supply and sale of physical goods through its own store.
Until then, our relationship with partners across the country had been based solely on digital services like mobile top-ups and internet packages. By adding product sales, we were able to meet more of their needs and deepen these partnerships.
The implementation of the mobile phone registry plan in 2019 (1398) and efforts to combat smuggling provided an opportunity for Eways to enter the mobile phone supply and sales market more seriously. In 2020 (1399), Eways broke its own record for daily sales—an achievement that above all reflects the valuable trust our partners have placed in us.
Since then, our main goal at Eways has always been to deliver the best products, in the best possible way, to the members of the ever-growing Eways family.
The official launch of Eways dates back to 2013 (1392 in the Iranian calendar), but the groundwork and planning for this path had begun years earlier. The initial concept for Eways was drafted in late 2009 (1388), and its development process began in 2011 (1390). Eways’ first platform was a registration system for customers and partners, and during 2009 and 2010, over 1,000 stores signed up.
Interestingly, Eways initially started as a personal project. A while later, it was defined as one of the services under the umbrella of "Tehran Internet" company. In 2012 (1391), the project partners decided to develop it as an independent startup. This marked the founding of the core of Eways as we know it today.
The version of the Eways dashboard currently in use was designed and launched in 2013 (1392). On October 24, 2013 (2nd of Aban 1392), with the registration of the first transaction, Eways was officially born—with an independent identity and ambitious goals. In its first year, Eways operated on an affiliate model. In 2014 (1393), it entered the B2B sales market.
At the beginning, there were doubts about the project’s success. However, time proved that the startup was on the right path. From 2015 to 2018 (1394 to 1397), Eways focused on B2B sales in the field of top-up and internet services. But the major turning point came in 2018 (1397), when Eways launched the supply and sale of physical goods through its own store.
Until then, our relationship with partners across the country had been based solely on digital services like mobile top-ups and internet packages. By adding product sales, we were able to meet more of their needs and deepen these partnerships.
The implementation of the mobile phone registry plan in 2019 (1398) and efforts to combat smuggling provided an opportunity for Eways to enter the mobile phone supply and sales market more seriously. In 2020 (1399), Eways broke its own record for daily sales—an achievement that above all reflects the valuable trust our partners have placed in us.
Since then, our main goal at Eways has always been to deliver the best products, in the best possible way, to the members of the ever-growing Eways family.
Industry:
IT, Software and Internet Services
Headquarters:
Tehran
Company Size:
100-499 employees
پشتیبانی
تماس با ما
آدرس:تهران، خیابان پاسداران، بوستان ششم، نبش پایدارفرد، پلاک ۱۰۷، طبقه سوم، واحد ۱۲
ایمیل:info@kardix.com
