Responsibilities

• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Determine the best solution based on the issue and details provided by clients.
• Walk clients through the problem-solving process.
• Direct unresolved issues to the next level of support personnel.
• Provide accurate information on IT products or services.
• Record events and problems and their resolution in logs.
• Follow up and update customer status and information.
• Pass on any customer feedback or suggestions to the appropriate internal team.
• Identify and suggest possible improvements to procedures.

Requirements:

• Bachelor's degree in IT, Computer Science, or relevant fields.
• At least 3 years of experience as an IT support technician (Help Desk).
• Good understanding of computer systems, mobile devices, and other tech products.
• Ability to diagnose and resolve basic technical issues.
• Excellent communication skills.