Credit Control and Collections Manager

We are looking for a proactive and results-driven Credit Control & Collections Manager to lead our credit and receivables function and support the sustainable growth of our business.

Main Responsibilities:

• Evaluate the creditworthiness of new and existing customers by analyzing financial statements, payment histories, and credit bureau reports.
• Assign appropriate credit limits and payment terms for each customer based on risk assessments, in coordination with Sales and Finance teams.
• Create, update, and enforce credit policies and procedures to optimize risk management and ensure regulatory compliance.
• Continuously monitor accounts to identify high-risk customers and take preventive actions.
• Oversee the entire collections process, including phone calls, written reminders, and negotiation of payment plans.
• Regularly review aging reports and proactively pursue overdue accounts with targeted follow-up actions.
• Handle customer disputes or billing inquiries by coordinating with Sales and Customer Service teams to resolve issues swiftly.
• When necessary, coordinate legal actions, refer accounts to the Legal Department, or propose write-offs for uncollectible debts.
• Identify, evaluate, and propose solutions to mitigate risks arising from credit sales.
• Ensure all activities adhere to national and industry-specific laws and regulations related to debt collection.
• Prepare and present regular reports on accounts receivable status, including key metrics such as Days Sales Outstanding (DSO), aging reports, and bad debt ratios.
• Lead, coach, train, and evaluate the performance of the credit control and collections team, fostering a high-performance culture.
• Work closely with Sales, Finance, Legal, and Operations teams to align credit strategies with overall business objectives.

Requirements:

• Bachelor’s degree, preferably in Business/Commerce Administration or Finance/Accounting.
• Minimum 10 years of experience in Credit Control and Accounts Receivable, including at least 5 years in a managerial position, preferably in the Food Industry.
• Proficiency in MS Office, especially Excel.
• Experience with ERP systems such as Sage.

Competencies:

• Analytical & problem-solving
• Communication & negotiation
• Continuous improvement
• Driving performance
• Attention to detail