Help Desk Specialistاطلس فلات قاره (التکس)
درباره موقعیت شغلی
درباره شرکت
سطح ارشدیت
موقعیت مکانی
نوع همکاری
ساعت کاری
خدمت سربازی
حقوقAt Altex, we are looking for a proactive and technically skilled IT Help Desk Specialist to join our team. In this role, you will be responsible for providing day-to-day IT support to employees, resolving hardware and software issues, managing user access, and helping maintain a stable and secure IT environment.
We are looking for someone who is hands-on, service-oriented, and solution-focused, with the ability to troubleshoot issues independently, explain technical concepts clearly to non-technical users, and follow requests through to complete resolution.
Your Responsibilities at Altex:
We are looking for someone who is hands-on, service-oriented, and solution-focused, with the ability to troubleshoot issues independently, explain technical concepts clearly to non-technical users, and follow requests through to complete resolution.
Your Responsibilities at Altex:
- IT Support: Respond to and resolve employees' IT requests through the ticketing system, in person, or remotely, and follow up until complete resolution. Escalate complex issues to specialized technical teams when required.
- Hardware & Software Support: Install, configure, maintain, and troubleshoot operating systems, primarily Windows with basic support for macOS and Linux, as well as software, laptops, printers, and other IT peripherals.
- Network Support: Troubleshoot user connectivity issues related to LAN, Wi-Fi, and VPN, and provide basic support for network equipment such as switches, routers, and access points.
- User & Access Management: Manage user accounts and access permissions to shared resources through Active Directory and ensure appropriate access based on organizational requirements.
- Business Tools Support: Provide support for Mattermost, Outlook, email services, and two-factor authentication (2FA) tools.
- System Maintenance & Security: Perform routine system updates, monitor antivirus status, and follow up on backup status to help maintain the stability and security of the IT environment.
- IT Asset Management: Maintain and periodically inspect IT equipment, keep IT asset records up to date, and track the status of company hardware and peripherals.
- Documentation & Knowledge Base: Document troubleshooting procedures and solutions, maintain the IT knowledge base, and create and update user guides to improve the efficiency and quality of internal IT support.
- Minimum 1 year of professional experience in IT support or help desk roles.
- Strong knowledge of Windows and hands-on experience troubleshooting hardware and software issues.
- Familiarity with fundamental networking concepts, including TCP/IP, DNS, DHCP, and VPN.
- Familiarity with Active Directory and Microsoft 365 / Outlook.
- Ability to read and understand technical documentation in English.
- Strong problem-solving and troubleshooting skills with a hands-on approach.
- Ability to explain technical issues and solutions clearly to non-technical users.
- Ability to prioritize requests, manage multiple tickets, and follow issues through to complete resolution.
- Strong communication, teamwork, and service-oriented skills.
- Familiarity with MikroTik, Windows Server, Exchange, or VoIP.
- CompTIA A+, CCNA, or MCSA certification.
- Experience working in environments with high security and operational requirements, particularly Fintech or financial services.
- Flexible working hours
- Breakfast, lunch, and snacks provided
- Team-building and recreational events
- Corporate gifts and benefits packages
- Opportunities for professional learning
درباره شرکت
خرید و فروش و خدمات پس از فروش کلیه کالاهای مجاز بازرگانی پس از اخذ مجوزهای لازم از جمله کالاهای فلزی و پتروشیمی و مشتقات نفتی و راه اندازی کسب و کارهای اینترنتی، تجارت الکترونیک، خرید و فروش اینترنتی انواع کالاهای مجاز بازرگانی و طراحی وب سایت و خدمات اینترنتی، راه اندازی فروشگاه اینترنتی، ارایه خدمات طراحی و اجرا در زمینه تکنولوژی بلاک چین، فناوری دفتر کل توزیع شده ، ارایه خدمات الکترونیک بازاریابی غیر هرمی و غیر شبکه ای گشایش اعتبارات و ال سی برای شرکت نزد بانکها، ترخیص کالا از گمرکات داخلی، اخذ و اعطایی نمایندگی شرکتهای معتبر داخلی و خارجی،
پشتیبانی
تماس با ما
آدرس:تهران، خیابان پاسداران، بوستان ششم، نبش پایدارفرد، پلاک ۱۰۷، طبقه سوم، واحد ۱۲
ایمیل:info@kardix.com
